At Johns Hopkins Hospital we offer an excellent Benefits Package, to include:

• Affordable healthcare
• Paid Time Off (PTO) and company paid holidays
• Tuition Assistance
• Life and disability insurance
• Opportunities for career development
• Employee discount program - travel, tickets, dining and more!

Patient Service Coordinator Position Summary:

The Patient Service Coordinator reports to the department supervisor, this position is responsible for supporting management in the billing and collection of accounts receivable for the Health System and/or to resolve complex payer issues to completion on a daily basis. Critical to this position is a basic understanding of the importance of evaluating and securing all appropriate financial information to maximize reimbursement for the Health System. The Patient Service Coordinator must demonstrate proficiency in billing and/or collection of at least one payer’s billing practices, with basic understanding of additional insurance payer’s billing and collection practices. Must demonstrate analytical skills to resolve debit and/or credit balance accounts. The Patient Service Coordinator works as team member and positively accepts change throughout the Health System.

Patient Service Coordinator Key Accountabilities:

• Reviews daily admission/discharge/transfer reports, unbilled, payer processing, downloads, edit/error and/or transmission reports to ensure all accounts are processed and/or billed to the appropriate carrier.
• Detailed working knowledge of accounting or general office procedures.
• Knowledge and demonstrated proficiency in at least two or more specific payer’s application, and/or billing and collection process guidelines.
• Preferred knowledge of additional insurance payer’s billing and collection practices.
• Works with other Patient Financial Service Coordinator’s to resolve accounts to completion. Completes appropriate follow-up and monitoring of accounts until resolution.
• Preferred detailed knowledge of the Johns Hopkins Health System (JHHS) financial policies and procedures and/or understands other available insurance resources for patients.
• Requires ability to understand, interpret, evaluate, and resolve basic insurance related issues and effectively analyze situations with billing and/or account receivable.

Work Schedule: FT, Evening shift, 40 hrs/wk

Work Location: Bethesda, MD

Patient Service Coordinator Key Qualifications:

• Associate in Arts Degree in Accounting, Business Administration, or a related area of study or equivalent combination of education and work experience preferred. (Work experience can be substituted on a 2 to 1 basis.)
• A minimum of 3 years of relevant work experience required and demonstrated knowledge of insurance reimbursement.
• Certified Patient Account Technician (CPAT), preferred.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.